What if you got involved in the hire disruption?

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Sudden Closure The airport after the fire at the electrical substation and the next wave of cancellation of flights will lead to serious violations for hundreds of thousands of passengers, which experts believe can last all day.

Travelers are advised not to make your way to Heathrows, the most lively European airport and keep in touch with its airline by parade.

For those who fear that they got into chaos, that’s what you need to know.

Can I require compensation?
Despite the cancellation of flights, consumer experts warn that compensation for your airline for violating travel plans is unlikely.

“If your flight is canceled, you will not be eligible for compensation, as these events will be considered an extraordinary circumstance,” said Rory Boland, whose editor? Travel magazine.

“But you get the right to help in your airline, including if necessary overnight.”

Is it worth choosing a return or redirect flight?
The victims of the passengers will choose to redirect or receive money. “If you choose the first, your airline is obliged to get to the new flight as soon as possible, including rivals from alternative airports,” Boland said.

“If you take a refund instead, remember that your airline will not have an additional duty on caution and you will need to make your own arrangements,” he adds. Citizens’ tips say you have to get a refund within seven days of flight after the requirement.

On Friday, British Airways ordered the use of customers on the Internet “Management of My Booking” to rewrite my flight, not the count centers, from the large volume of requests.

According to the Expedia travel agent, many airlines have given off flights affected by closure, which allowed customers to make changes to the reservation that usually charges a fee or fine.

“Some (airlines) allow you to cancel, and others only allow you to change the date in the specified time,” the expedition said. “A good first step is a visit to the Airlines Airline’s refusal.

What about the other costs I have?
Given the scale of the failure, the next release will face passengers, this is a time interval that can be book in alternative flight, and the costs they carry while waiting.

36 -year -old Mike does not have a home to return to London when he was supposed to move to New York to work on Friday.

“I was going to fly to JFK this morning, and then obviously was canceled, so I just wait for British Airways now tell me when I fly,” he said at FT.

A marketer with food and drinks said he was not satisfied with the proposal to order him on an indirect flight via Miami on Sunday instead: a 20-hour trip.

Restarted passengers by airline have the right To return the “reasonable” additional costs, for example, overnight when there are no alternative flights, and further travel costs when they fly to another airport.

However, the airline expects the applicants to provide receipts. In previous large -scale incidents, some airlines encouraged the victims to claim travel insurance.

“If your airline refuses to take you to the place to which your flight has been registered with the” early opportunities “that you are in the framework of your flight reservations, which will claim (cost) back,” Boland said, although some airlines make it a long process to demand this back and often challenge it.

“I would like to do this only if the airline said it would only put me on the next available flight in two days, or if I had a really relevant reason to get to my destination,” he said.

Does my travel insurance cover?
You should check travel insurance conditions to find out if you will be able to pay off any other costs incurred as a result of this incident, such as car rental or parking fee – although travel policy is not included as a standard so you can still be on the hook for this.

Customers who take travel insurance from Aviva are eligible for paying of 25 pounds for each delay at 12 hours (up to £ 250) or up to £ 5,000 per person for travel and accommodation, which is already paid – but only if their supplier has not been able to provide the corresponding alternative chose to cancel the trip.

Aviva added that customers were stuck abroad, who intended to demand additional accommodation costs, they should make sure that they have a similar standard for their pre -location, and should keep the receipts.

What about my credit card supplier?
According to the UK legislation, if you do credit card reservation by costing from 100 to 30,000 pounds, and the supplier does not give either a violation of the contract, your credit provider is responsible with the supplier. You can bypass the airline and apply directly to the bank application, as well as receipts and auxiliary evidence – for example, withdrawal screenshots. If it doesn’t work, you can redo a claim to the financial ombudsman.

Did you affect you the violation of the hires? An email Money@ft.com